APPAREL

About Made-to-Order Items

This product is a made-to-order item, which is produced only after your order is placed.
As a general rule, we cannot accept cancellations or changes once your order has been confirmed, so please double-check your size, color, quantity, etc., before placing your order.

Returns and Exchanges

As this is a made-to-order item, we generally do not accept returns or exchanges due to customer preference.
Please carefully verify the size, color, and other details before placing your order.

However, if the product is defective or you receive an item different from what you ordered, we will be happy to assist you; please contact us promptly upon receipt of your order.

Product Shipping

Apparel items are manufactured and shipped by our partner service, "Paintory."
For this reason, packaging materials, shipping labels, or invoices may bear the name "Paintory" or related names, but please rest assured that this is the product you ordered through our site.

Additionally, if you order apparel items together with other products, they may be delivered in separate packages as they are shipped from different locations.

Estimated Delivery Time

Due to the made-to-order nature of these items, please note that it may take longer to ship than our standard products.
Please be aware that delivery times may vary depending on production status, order volume, and your shipping region.

International Orders

We offer international shipping, but the available countries/regions and shipping costs may vary depending on the destination and the contents of your order. Please confirm the shipping information and costs displayed at the time of checkout.

For international shipments, in addition to the product price and shipping costs, customs duties, import taxes, Value Added Tax (VAT), customs clearance fees, etc., may be charged in accordance with the regulations of the destination country or region.

These taxes and fees are not included in the product price or shipping costs and are generally the responsibility of the customer. As the exact amount and the application of these charges are determined by the customs authorities and the carrier in each country or region, we are unable to provide an accurate estimate in advance.

Please note that the arrival of your order may be delayed due to import regulations or customs clearance procedures in the destination country or region.

We kindly ask that you check the import regulations, customs duties, and other applicable laws in your destination country or region before placing an order.

Returns and Exchanges for International Orders

As these items are made-to-order, we do not accept cancellations, returns, or exchanges for international orders due to customer preference.